FAQ:

Things to Know Before You Order

For the Professional…

Things to Know Before You Order

When do I use CoolJaw®?

Both chronic pain, (like TMJ, teeth grinding, or clicking of the jaw), and pain immediately following a surgical procedure (like wisdom teeth removal or implant surgery) can benefit from Cool Jaw’s Ice Wrap for jaw treatment. Cold therapy offers immediate relief.

A cold gel pack may still be used after the eighteen hour initial post-operative period if that makes you feel better. You may also use heat following the application of cold, if that works for you. Remember, the use of Cold Therapy in the immediate post-operative period is key to reducing the amount of swelling you may experience.

In most cases, you may minimize the amount of swelling by applying Cold Therapy to the areas of surgery on your face for the first 24 to 72 hours and you should also keep your head elevated. If you had surgery on both sides, cryotherapy is needed on both sides. If your swelling is secondary to an infection, do not use an ice pack.

It is strongly recommended that you purchase your recovery products at leastn two weeks prior to surgery. This will avoid paying extra for rush shipping charges, nullified returns, or delays in delivery, especially during the holiday season.

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Are all Hands Free Therapy Wraps the same?

  • Cool Jaw® product line utilizes a unique, patented pocket design that allows patients to easily replace gel packs without compromising compression.  T-800, T-800C, T-900C, T-850C, T-950C all are specifically designed to fit our gel packs and allows patients to easily place (and replace) gel packs without having to remove the wrap.
  • T-800C, T-900C, T-850C, T-950C all feature a Chin Cup for Stabilization.
  • T-900C has a Split Strap to secure the wrap from sliding off the head.
  • T-800 must be removed to insert gel packs.
  • T-750 has adjustable Pockets for positioning.
  • T-950 has a Contoured Fit.
  • T-850 offers a Higher degree of Compression.

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What is the difference between a Cold Gel Pack and a Hot/Cold Gel Pack?

Both Hot and Cold therapy packs can be very effective in helping a patient recover from surgery procedures and injuries. Our traditional ice pack, (Reusable Cold Therapy Gel Pack) freezes solid and remains cold for over an hour. Meanwhile, our blue Reusable Hot / Cold Therapy Gel Pack and T-425 Hot Cold Gel Beads remain pliable when frozen and can also be heated.  Unlike conventional ice packs or a soggy bag of frozen peas, Cool Jaw gel hot/cold packs will not leak, and are light weight, ensuring proper pressure. 

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Which is better hot or cold?

Our thermal Hot / Cold Gel Pack can be used as heat therapy to reduce the appearance of bruising, or to address minor aches and pains, while soothing the area of discomfort.

You should consult with your doctor about when to begin using hot packs, but usually heat can be used around 3 to 4 days after surgery.

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Why would I need 4 Gel Packs?

Each jaw wrap is available with your choice of two or four gel packs. The benefits of four: so that patients can rotate packs between freezings.

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What is a chin cup and what does it do?

The Chin Cup is a dart in the wrap’s soft satin spandex fabric, right below the chin. With the chin cup, the wrap hugs the contour of the neck and chin and ensures stabilization and proper fit.

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Can I use a Hands Free Therapy Wrap without the gel packs?

Cool Jaw® Hands Free Therapy Wrap product line utilizes a stretch fabric that allows the wrap to mold to the contours of the face. Even without thermal gel packs each wrap ensures proper pressure. Compression helps eliminate edema and bleeding.

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Which gel pack stays cold the longest?

Cool Jaw® T-400 3" x 5" and T-410 3" x 4" Gel Packs, our traditional Cold Therapy gel packs, are ideal for a variety of cryo- therapy applications. They freeze for 1-2 hours. The ice packs freeze solid. These hand-held gel packs are sturdy and reusable.  The T-400 is a 3” x 5” gel pack that fits into any of our hands-free cold therapy jaw wraps. Whether used alone or in combination with any of our wraps, Cool Jaw®’s traditional, ice gel packs are a great source for dependable, reusable cold therapy.

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Which gel pack stays hot the longest?

The reusableT-460 oval pack is microwavable for heat and freezable for cold, whatever the doctor orders. Remains flexible after cooling.  Also suitable for use in a variety of personal healthcare situations including symptoms of arthritis, use following surgery, TMJ pain, etc.

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Can you heat a Soft-sided gel pack?

T-450 7' x 6" Soft-side Therapy Pack can be heated, due to its size.

Microwave

  • Place pack in a microwaveable safe container.
  • Heat pack at full power for 15 seconds. (Time is based on a 600 watt microwave)
  • Remove pack from the microwave and check for desired temperature. - if not reached, reheat at 5 second intervals. NOTE: Use caution, over-heating may cause skin burns or pack to rupture.
  • Place pack into cloth sleeve and treat area for up to 20 minutes or as medically prescribed.

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How do I heat a Hot/Cold gel pack?

T-420 3" x 6" pack

Microwave

  • Place pack in a microwaveable safe container.
  • Heat pack at full power for 15 seconds. (Time is based on a 600 watt microwave)
  • Remove pack from the microwave and check for desired temperature. - if not reached, reheat at 5 second intervals. NOTE: Use caution, over-heating may cause skin burns or pack to rupture.
  • Place pack into cloth sleeve and treat area for up to 20 minutes or as medically prescribed.

T-460 Oval pack

Microwave

  • Place gel pack in microwave for approximately 30 seconds (if pack is at room temperature) or 1 minuet (if gel pack is frozen) on high power.
  • Caution: over-heating may cause burns or pack to rupture.
  • Check that the correct temperature has been reached. If not, reheat at 10 second intervals. (Times are based on 600 watt microwave.)

Hot Water

  • Bring water to a boil, remove from heat and immerse the gel for approximately 4 minutes. Check temperature. If additional heat is desired, then heat at 1 minute intervals until the correct temperature has been reached.

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How do I know what size Post Surgical Compression Wrap to buy?

With a cloth tapemeasurer, measure the circumfrunce of your head, above the ears, at the widest part. If it is less than 19" order Small. 19" - 21" order a Medium size. Greater than 21" order our Large.

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Which product works for children?

  • Our New Rainbow Ice – a convenient, assortment of reusable 4” round soft-sided gel packs, pint packed- is freezer ready and a must for any Mom to have on hand!!
  • The Cool Jaw® hands free face wraps feature Velcro® closure at the top of the head for an adjustable, universal fit.

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In case of accidental ingestion of gel pack fluid?

Flush with water, and consult a physician. Call with any questions.

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What If I have an infection?

If your swelling is secondary to an infection, do not use an ice pack.  Call your Doctor.

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Why is my temporomandibular joint (TMJ) sore?

Most TMJ problems are caused by improper tooth alignment. Sometimes, TMJ problems may become worse following facial reconstructive procedures. If you had a TMJ problem prior to the surgical procedure, it will take time for the problem to stabilize following your facial reconstructive procedure. The philosophy with respect to the TMJ is less is more – surgery as a last resort. The use of medications, splints, and physical therapy may be helpful. In some instances, additional surgery on the TMJ may be necessary. However, it may take two years more following facial reconstructive surgery for the TM joint to adapt to the new jaw position.

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What are my shipping options?

International Orders call for shipping details: 610-253-7009
Orders will be shipped via FedEx.:
Ground -- $7.50
3rd Day -- $18.50
2nd Day P.M. -- $24.50
Next Day-- $45.00

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For the Professional...

How do I order for a professional practice?

Call to discuss doctor’s pricing. 

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How do I Customize my order?

We will print your logo and any additional information you desire onto our wraps or gel packs in one color or full-color, high quality resolution.
CLICK HERE TO GET STARTED or Please call for additional information.

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Patient Post-Op Instructional Videos
Hot Cold Therapy Help
Video for hot cold compression therapy
Introducing Cool Jaw®
Doctors Prefer Cool Jaw®
Immediate Cold Compression Therapy
Cool Jaw® Makes Economic Sense
Exceptional Customer Support
Video Gallery from a DMD/MBA
As Seen on TV
Featured Facial Gel Pack
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